by Brad Herbert | Mar 6, 2022 | Development
It must be an incredible time to work in the Customer Experience function. The pandemic absolutely exposed companies’ approach and investment to the customer experience. How many hours did you wait to speak with an agent during the pandemic? How often did you...
by Brad Herbert | Nov 10, 2021 | Development
The concept of organizational development can be confusing to our clients so today I wanted to experiment with a different way for people to think about it. Groups of people – in other words, an organization – need to effectively and efficiently do certain...
by Brad Herbert | Nov 8, 2021 | Development, Recruitment, Total Rewards
The McKinsey article goes into some depth about why they believe people are quitting, and I recommend that people take the time to read it. I’m fascinated by why and how individuals, teams, and organizations adapt because it involves the interplay of psychology,...
by Brad Herbert | Nov 3, 2021 | Development
Enlivening Edge is a website dedicated to the acceleration of organizations and social systems. It’s got a lot of great resources and is very progressive and hopeful about how we can lean into our ways of working together to bring about more humanity and success...
by Brad Herbert | Sep 28, 2021 | Development
In his newest book “Think Again” Wharton Professor Adam Grant advocates that every person should have a ‘challenge network’, a group of people who will tell it like it is, challenge ideas, and advocate for change or ideas even when it is...
by Brad Herbert | Sep 25, 2021 | Development
Peter Diamandis is a futurist and founder of Singularity University based in Silicon Valley. I was introduced to his thinking in his book “Exponential Organizations: Why new organizations are ten times better, faster, and cheaper than yours” and it shifted...
