Six Universal Principals of Influence

Six Universal Principals of Influence

Robert Cialdini, a psychology professor at the Arizona State University and author of Influence: Science and Practice has some fantastic ideas around improving the way we influence others. He calls them the six universal principles of influence: Reciprocation: People...
Improving Productivity

Improving Productivity

No one intentionally gives birth to inefficiency, but it quickly happens when people do not actively adapt the mechanisms of the organization as things change. We’ve all had this happen to us: the one time report that takes forever to compile manually that...
Leading Through Crisis

Leading Through Crisis

This post was written in 2009 but remains relevant as we now adapt to yet another black swan event. The global economic meltdown has presented a huge challenge for organizations to not only survive but to also emerge stronger for Canada’s eventual return to...